Cancel Dropbox in 3 steps
- Sign in at dropbox.com and click your avatar.
- Go to Manage account.
- Click Cancel plan.
You should get an email from no-reply@dropbox.com with the subject "Dropbox Plan will not renew", and the Billing tab shows "Plan downgrade scheduled".
What happens after you cancel
- Your account changes to Dropbox Basic at the end of your current billing cycle, and you are not charged again.
- Basic has 2 GB of storage. If you go over it, you may lose the ability to sync, upload or share, and Dropbox may delete files if you stay over the limit.
- Deleting the Dropbox app does not cancel your plan or delete your account.
Pay through an app store or a phone company?
No Cancel plan button? You probably bought through an app store, so cancel there (on an iPhone: Settings, your name, Subscriptions) or in Google Play. Only the manager of a Family plan can cancel it, but any member can leave and drop to their own Basic account. Team plans are cancelled by an admin.
If Dropbox is billed by Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Dropbox and tap Cancel subscription. Google: cancel, pause or change a subscription on Google Play.
If it is billed by Apple: open Settings, tap your name, then Subscriptions, choose Dropbox and tap Cancel Subscription. Apple: cancel a subscription from Apple.
A tip before you cancel
Free trial with a credit card? It changes to Basic when the trial ends. With PayPal it changes straight away.
Forget the next renewal before it charges you
SubFinito adds up everything you pay for, shows what it costs over ten years, and reminds you before a renewal or a free trial ends. When you cancel Dropbox, press Finito and it goes in the Graveyard with the money you saved.
Free to use. No account. Android app coming to Google Play.
Questions
Is there a separate downgrade step?
Not for individual plans. You cancel, and the account becomes Dropbox Basic when the billing cycle ends.
Will I lose files?
Basic includes 2 GB. If you stay over that, you may lose the ability to sync or share, and Dropbox may delete files.