Cancel Microsoft 365 in 3 steps
- Open account.microsoft.com/services/microsoft365 and sign in with the Microsoft account you bought it with.
- Select Cancel subscription (it may say Upgrade or Cancel).
- Read the Please review part, which may list cheaper options, then select I don't want my subscription at the bottom.
If you see Turn on recurring billing instead, the subscription already ends on the date shown and will not renew, so there is nothing to cancel.
What happens after you cancel
- Your cloud storage drops to 5 GB (shared by OneDrive and Outlook.com attachments), plus 15 GB for Outlook.com.
- On Microsoft 365 Family or Premium, the people you shared with also lose their extra storage.
- If you are over the free limit, you cannot upload, edit or sync new OneDrive files, or send and receive Outlook.com email. After 6 months over the limit, Microsoft may delete your OneDrive files.
- Not all cancellations are refundable. For Microsoft purchases you have to cancel first to see whether you are eligible.
Pay through an app store or a phone company?
Bought through Google Play or the Apple App Store? Contact Google or Apple, because Microsoft cannot cancel those. Bought from a retailer such as Amazon? Contact the retailer. In Germany you can cancel without signing in, using aka.ms/germancancel.
If Microsoft 365 is billed by Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Microsoft 365 and tap Cancel subscription. Google: cancel, pause or change a subscription on Google Play.
If it is billed by Apple: open Settings, tap your name, then Subscriptions, choose Microsoft 365 and tap Cancel Subscription. Apple: cancel a subscription from Apple.
A tip before you cancel
Over the new 5 GB limit? Download or delete files from OneDrive first. Microsoft may delete files after six months over the limit.
Forget the next renewal before it charges you
SubFinito adds up everything you pay for, shows what it costs over ten years, and reminds you before a renewal or a free trial ends. When you cancel Microsoft 365, press Finito and it goes in the Graveyard with the money you saved.
Free to use. No account. Android app coming to Google Play.
Questions
What happens to my OneDrive files?
Your storage drops to 5 GB. If you are over that, you cannot upload or sync new files, and after 6 months over the limit Microsoft may delete files.
I only see Turn on recurring billing. Is it cancelled?
Yes. That means the subscription already ends on the date shown and will not renew.